Terms of service
Privacy Policy
Effective Date: March 13, 2025
Last Updated: April 1, 2026
Swiftsurprise operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with a seamless and personalized shopping experience (the “Services”).
Swiftsurprise is powered by Shopify, which enables us to provide and improve our Services. This Privacy Policy explains how we collect, use, process, disclose, and protect your personal information when you visit, use, purchase from, or otherwise interact with our Services.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
Personal Information We Collect
“Personal information” refers to any information that identifies, relates to, describes, or can reasonably be linked to you as an individual. It does not include anonymized or de-identified information that cannot reasonably be connected to you.
Depending on your interaction with our Services and as permitted under applicable laws, we may collect or process the following categories of personal information:
Contact Information: Name, billing address, shipping address, email address, and phone number.
Payment Information: Credit or debit card details, payment confirmations, billing information, transaction details, and other financial account information required to complete purchases.
Account Information: Username, password, preferences, settings, and security-related details associated with your account.
Order & Transaction Information: Purchase history, cart activity, wishlist items, returns, exchanges, cancellations, and related transaction records.
Customer Support Information: Information you provide while communicating with us, including support requests, inquiries, and feedback.
Device & Technical Information: IP address, browser type, operating system, device identifiers, network information, and related technical data.
Usage Information: Information regarding how you interact with our Services, including browsing behavior, pages viewed, clicks, and navigation patterns.
Sources of Personal Information
We may collect personal information from the following sources:
Directly From You: When you create an account, place an order, contact customer support, subscribe to communications, or otherwise interact with our Services.
Automatically Through Technology: Through cookies, analytics tools, device information, and similar technologies used while you browse or interact with our website.
From Service Providers: Third-party providers who help us operate our Services, including payment processors, shipping partners, analytics providers, and customer support tools.
From Partners & Third Parties: Marketing partners, advertising platforms, or other third parties who provide information relevant to our business operations and Services.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing and Improving Services: To process orders, manage accounts, facilitate payments, arrange shipping, handle returns or exchanges, remember your preferences, and personalize your shopping experience.
Marketing and Promotions: To send promotional emails, newsletters, offers, and advertisements related to our products and services, subject to your communication preferences.
Security and Fraud Prevention: To verify accounts, detect fraudulent or unauthorized activity, maintain website security, and protect our customers and Services.
Customer Communication: To respond to inquiries, provide support, send order updates, and maintain our relationship with customers.
Legal Compliance: To comply with legal obligations, resolve disputes, enforce policies, and protect our rights, property, and users.
How We Share Personal Information
We may disclose your personal information in the following circumstances:
With Shopify and trusted service providers who assist in operating our business, including payment processing, shipping, analytics, hosting, and customer support.
With marketing and advertising partners to provide promotional content and personalized advertising.
When you direct us or consent to sharing information with third parties.
With affiliated companies and entities within our corporate structure.
When required by law or in connection with legal proceedings, mergers, acquisitions, bankruptcy proceedings, or to protect our legal rights and Services.
Shopify Services
Our store is hosted on Shopify, which processes personal information to provide and improve the Services. Information submitted through our website may be shared with Shopify and its partners in accordance with Shopify’s own privacy policies and practices.
Third-Party Links
Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of third-party websites, and we encourage users to review their respective privacy policies before providing personal information.
Children’s Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from individuals below the age of majority in their jurisdiction.
Data Security and Retention
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. Personal information is retained only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Your Rights
Depending on your location and applicable laws, you may have rights regarding your personal information, including:
Right to access your personal information.
Right to request correction of inaccurate information.
Right to request deletion of personal information.
Right to data portability.
Right to opt out of marketing communications.
You may exercise these rights by contacting us using the details provided below.
Complaints
If you have concerns regarding how we process your personal information, you may contact us directly. Depending on your jurisdiction, you may also have the right to lodge a complaint with your local data protection authority.
International Data Transfers
Your personal information may be transferred to, stored, and processed in countries outside your country of residence. Where required, we rely on appropriate safeguards and lawful transfer mechanisms to protect your information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page along with the revised “Last Updated” date.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact us:
No. 45, Kamadhenu Nilaya,
Ground Floor, Manjunatha Layout,
Varthur, Bengaluru,
Karnataka 560087, India